Hygiene

We are happy to play for you! To ensure that this works well, we strictly follow the instructions of the authorities or introduce precautionary measures that we deem necessary. In this way, we want to continue to contribute to the containment of the Corona virus infection.

Status 30.03.2022

General

 

  • Identification & personal data – In principle, we sell tickets online and collect personal data in the process. In order to be able to ensure the follow-up of the infection chain in case of suspicion, we as organisers could again be obliged to keep a list of participants. For this reason, we must ask you to leave your name, address and telephone number at the box office when purchasing tickets.
    On the evening of the event itself, we ask our visitors to carry their ID with them and to present it when requested and when purchasing tickets at the box office. If we have to keep lists of participants, we will delete them after the time stipulated by the authorities in accordance with Art. 5 DSGVO and in compliance with data protection principles.
  • Covid Tests are not necessary as things stand today. However, we strongly recommend 2G, ideally a booster. If you buy a ticket without 2G protection, you can return the ticket up to 6 weeks before the event if a new regulatory requirement mandates 2G.

 

At this point we may announce new conditions of entry.

 

  • Mouth and nose cover – Inside the Opera House, churches and other venues it may be mandatory to wear a mask (probably FFP2). Please have a mask available. We also provide masks on site.
  • Adherence to general hygiene rules – Please maintain sneezing and coughing etiquette with consideration for other visitors and staff, please keep sufficient distance from the other people around you (at least 1.50 metres), and of course: don’t forget to wash your hands! On-site signs and announcements remind you of the hygiene rules.
  • Symptoms – You are required to stay away from the event if you have had contact with anyone affected by Covid-19 or have contracted the virus yourself in the past 14 days. People with obvious cold symptoms will not be admitted to the event. Please refrain from coming if you have any symptoms. To be on the safe side, we may check your body temperature using a forehead thermometer.

 

Please take a seat

 
Aerosol exposure has proven to be a major driver in contagion during the pandemic. In order to keep this to an acceptable level, we are voluntarily reducing the capacity of our venues:

  • Margravial opera house – up to 390 seats are available here. In addition to the visitors, the orchestra and soloists are also in the box house. Although the room air conditioning system (RLT) is operated with maximum fresh air, we have to introduce this precautionary measure due to the length of the programmes.
  • Stadtkirche – there is no RLT here, so we limit the seating capacity to about 75%.
  • Castle Church – there is no RLT here, we therefore limit the seating capacity to approx. 75%.
  • Ordenskirche St. Georgen – there is no RLT here, we therefore limit the seating capacity to approx. 75%.
  • Sun Temple of the Hermitage – there is no RLT here, we therefore limit the seating capacity to 60%.
  • Admission – The admission and wayfinding system ensures that you can always keep a sufficient distance from other people. The house opens 45 minutes before the performance. We ask that you take your assigned seats as quickly as possible.

 

Box office

A box office opens in the foyer/entrance 45 minutes before the performance begins. Tickets are only available for that evening’s performance.

 

Sanitary facilities

 

  • In the opera house, the toilet is on the right after the entrance (also a disabled toilet), further toilets are on the 1st tier on the left and on the 2nd tier on the left. There are also toilets opposite the opera house on the right behind the Hohenzollern fountain.
    In the Stadtkirche, the toilet is located between the towers.
    In the Schlosskirche as well as in St. Georgen, please ask our staff or follow the signs.
  • Washing your hands – You will find soap at the wash basins to thoroughly clean your hands. Disinfection dispensers can be found in the entrance area of the Opera House.

 

Intermission catering

Due to the cramped nature of the premises, catering in the Opera House will probably not be offered in the balcony hall as usual, but in the public area outside between the entrance and the Hohenzollern Fountain. In these catering areas, we ask that you observe the hygiene rules that will then apply and have been announced.

 

We assure you

 

  • All neuralgic points or areas in our premises are thoroughly cleaned and disinfected daily.
  • All medical recommendations given by the authorities regarding the handling and cooperation with other persons are implemented, checked daily or updated accordingly.
  • We inform our staff about these directives and recommendations through the available communication channels.

Subscribe to receive our Newsletter