Thursday, August 27, 2020

The Situation

Dear friends of Baroque music,

we have received a lot of e-mails in the last few days, and we are working on them at full speed. Please excuse us if you do not receive a shot term answer. We are a small team and the questions are sometimes complex. Therefore we are unfortunately unable to offer telephone service at the moment. The few seats that are available because of the large distances that we have to keep – unlike in aeroplanes, buses and trains – unfortunately lead to this bottleneck, which is as annoying for us as it is for you. Therefore, many events are no longer available. If you had to renounce tickets for Carlo il Calvo and are now disappointed, we have the greatest understanding for this. That is why we have just decided to include Carlo il Calvo in our programme for 2021. On 3, 5 and 7 September 2021 the same cast is expected to sing.

Here are the answers to the most frequently asked questions we have received so far:

Bayreuth Baroque
has its debut in 2020 and is designed to take place annually. Our main donors have already committed themselves for several years. We are already planning the 2021 season, which is expected to take place from 1-14 September 2021.

The credit voucher
is valid until the end of 2022, after which it will be extended or paid out. If you have not yet received a credit voucher, you will still receive one. If you have purchased a new ticket since 20.8. without using the credit (because you didn’t have the code or a technical problem occurred), we will refund the voucher on request (otherwise your credit will remain for the exclusive pre-sale for the coming season). To do so, please send us an e-mail to ticket@bayreuthbaroque.de with the subject “Gutschein erstatten”.

Theaterkasse Bayreuth
Most of the customers who have bought here anonymously have now called or sent an e-mail. For explanation: You could not have received a voucher on 20.8. because we did not know you yet and could not identify you with an e-mail address. If you belong to this group and have not yet been in contact with us, please send us an e-mail to ticket@bayreuthbaroque.de with the subject “Theaterkasse” and send us your contact details.

Refund
You will help Bayreuth Baroque tremendously if you do not insist on immediate repayment, but accept a credit balance, which we might even ask for if you bought a ticket before 8.3.2020.

Exclusive pre-sale
For all events Bayreuth Baroque 2021 you can participate in the exclusive advance sale if you had to do without tickets or still have credit and have not received a refund. We will contact you in autumn.

Sunday, August 16, 2020

Tickets have to be exchanged

Dear friends of Baroque music,

First of all, thank you for your patience. We have so far tried to offer as many tickets as possible for Bayreuth Baroque.

A few days ago, however, the number of cases rose again and there is a threat of a second wave. Instead of being eased, the official regulations have now been tightened. As a result, we are allowed to admit a maximum of 200 people with social distancing (instead of 490 without) to the Margravial Opera House – despite our specially prepared assessment from a hygiene institute.

Many of you have also contacted us in the last few days and weeks to express your concern as to whether you should risk going to the opera. We totally understand this (we were able to guarantee excellent hygiene standards at all times, by the way). Many were also put off by the initially proposed requirement to wear a face mask in the auditorium.

So we are now facing the unhappy task of uninviting many music enthusiasts each evening, because otherwise the permitted number of seats will be exceeded.

The only way to do this with any degree of fairness is as follows:

The tickets you have bought will be cancelled and you will receive a 100% credit/voucher (we will cover any advance booking fees). This voucher will give you the exclusive opportunity to rebook tickets for your preferred events. These tickets will only be available to you as the previous ticket holder. The good news is that you will not be required to wear a face mask on your seat in the auditorium, but must do so in all other areas and during the interval.

Wednesday, July 22, 2020

The BAYREUTH BAROQUE Opera Festival is on!

To provide both our visitors and our artists with a first-class baroque art experience, BAYREUTH BAROQUE has developed a comprehensive plan to ensure our audiences’ safety, including the state-of-the-art air-conditioning system of the theatre itself, “choreographed” means of entering and leaving the auditorium, and large outdoor areas for use during intervals (rules for implementing these contingencies were developed with the support of an external team of experts; the latest information on the situation can be received via our newsletter). Artistic Director Max Emanuel Cencic has requested that all our visitors and musicians, excluding singers and wind-players, should wear face-masks during performances. In this way, BAYREUTH BAROQUE hopes to ensure, as far as possible, a musical experience free of health concerns.

Tuesday, June 30, 2020

Bayreuth Baroque: There is hope

Dear friends of Baroque music, after long weeks of uncertainty we can now glimpse a slight glimmer of hope on the horizon.

Although a few risks are still existent, we are cautiously optimistic that as of 3 September we shall be able to present the scheduled programme of Bayreuth Baroque 2020. In the coming weeks we shall often use this medium to keep you in touch with the latest developments. We look forward to welcoming you in Bayreuth and thank you for your patience.
Take care!

Best regards
the Bayreuth Baroque Team